Sanlam employee benefits payout frustration

I am writing this on behalf of my brother who was a Sun International employee. Name - OT Motlhaga Contact number - ***. His service was terminated end of May 2019 and to date, he has not received his provident pay out from Sanlam Employee benefits. Countless calls and follow up emails have been made to find out what exactly is happening with the claim that has been sitting for 8 weeks PLUS. The claimant is someone who is currently sitting at home with no form of income at the moment and is forced to be the one following up as to what is happening with this regard. For a company as big as Sanlam, one would think that the TCF principles are app**** towards their clients and members. It is very dissapointing to say the least to have to experience such appauling service to a point where one becomes desperate for their own funds especially from what one thought was one of SA's reputable companies.