Sanlam Employee Benefits - I feel sorry for employees if this is the service you provide

After transferring a preservation fund from Retirement Online (Administered by Sanlam Employee Benefits (SEB) in early 2020 I have had issues completing my tax return with SARS. Firstly the wrong tax directive was app**** for affecting my 2021 return and now my 2022 return is impacted because of required information not being submitted by SEB. I have engaged with my financial advisor at FlexFin Bluestar to assist but unfortunately all avenues appear to come back to SEB. SEB's action and communication appears to be slow to non existent to say the least. Obviously the inconvenience they are causing me is of no consequence to them but it will result in consequences as to whether I continue to do business with Sanlam. This issue should never have arisen but in the worst case should have been resolved in 2021. As a result of the lack of urgency on this issue I am now an angry customer and as a business leader myself I know that angry and frustrated customers are of no benefit to any business. Can someone who understands customer service please assist to resolve this issue once and for all before I am forced to consider alternative options for my investments?