Sanlam Employee Benefits, horrible service

I logged a claim with Sanlam for employee benefits early April. They told me it would take 4 to 6 weeks to get processed, however I am still waiting till this day. I call them often to follow up on the claim status, and I get stories all the time. They make me wait very long before even answering my call, meantime my airtime is busy depleting. When they do answer, they are not helpful at all. Very very bad service. A claim they said would take 4 to 6 weeks, we are now in the third month still nothing but stories.