Sanlam Employee Benefits delaying payment

Hi,

Im so frustrated with Sanlam Employee benefits are are refusing to pay money as if I owe them or something. I opened a claim on 16 March and I was told that the payments would be made within 6 weeks. The 6th week will be in the next 2 days bit when I followed up 8 was told that the payment will be effected within 15 days. This is despite the face Sanlam is the one that caused delays by asking me to provide a document that is not not required for my claim request. I spent hundreds of rands calling their call centre to let them know the document they want is not required until the case was escalated to a supervisor who promised that the claim would be prioritised to the delays they had caused. That supervisor has since disappeared and never answers the email. Not responding to emails seem to be a culture there, even the team leaders will not respond. You just wasting your time when you escalate. The less said about the responses one gets from the call centre, the better. Its like you are talking to a robot.

The service is just poor and full of broken promises.