Sanlam Employee Benefits

Just all around very poor. I had requested a payout in November and regularly followed up to ensure if all was well through calls and WhatsApp channels. In the middle of November (a month later when their policy is to payout in 30 days) I was told they hadn't received the correct forms. No one informed me of this prior. I submitted the correct forms and have been now following up if all is in order and have received no response. I subsequently went to their whatsapp helpline today and sent in a message at 9am this morning. At 15:45 I finally get a response from a Ziyanda that she's assisting me and ten minutes later get a message that all agents have left the conversation. At 5pm I'll get a message that they've shut the line down. I've been repeatedly ignored and at this point have no damn clue what is going on. I've received no response having sent emails and just asking to find out what the hell is going on. This is just plainly disrespectful.