Sanlam Employee Benefit Pathetic Service (YET AGAIN)

I wanted to do a 2-pot withdrawal from my Sanlam online portal. When I wanted to generate the claim form, the same issue was still present on the portal, as it was during 2025 when I also wanted to make a 2-pot withdrawal. It says on the portal "bank account not authorised". I simply cannot understand what the issue is with Sanlam Employee Benefits that this issue cannot be fixed. It is the same account where my salary is paid into each and every month. Its the same account I asked the agent to fix for me on the system last year. BUT TO NO SURPRISE is was never fixed. So this year I requested my HR department on the 4th March to complete the withdrawal form. I received a reply on the 6th March that I needed to complete the form and provide proof of bank account (YET AGAIN). I submitted these documents on the 6th March. I received notification that the claim was logged and from that time until now the claim status STILL SAYS BANK VALIDATION IN PROGRESS!!!! I do not care if this is an automated system. Why has it taken from the 4th March until 17th March, and I still get the same issues. I went through exactly the same issues last year. This is pathetic service. I am well aware of other service providers (such as Old Mutual) where a 2-pot claim took less than 2 days to be finalised. I want my claim to be finalised today. I do not care what interventions are done. Looking forward to Sanlam's response.