Sanlam employee benefit Pathetic service

Dear Client Care

It is so disappointing to have to write to you due in appropriate handling of my claim, the application was submitted in January, end of Februar the tracing company was requested to send tracing invoice and that was done promptly, middle if March I have been calling and been told that they were waiting for tracing fees to be uploaded, that was done end if March the last update on the system is waiting for supervisor to approve tracing fees. Every time u call since then i have been promised that the claim is been processed and should expect payment the following week. The last person that gave me this misleading lie was Claudin who promised to call and never did, yesterday i spoke to Bongani who told me Claudin has made the matter a priority and she has promised that in this week I will receive the payment. I've called again today to be told the same story of waiting for supervisor and Claudin has the audacity to say she will send me an email which has not come even as I write this mail, As a professional I don't believe this is how you deal with potential future clients or even current customers. If I had been informed that the fund was with Alan Gray I would have preferred to rather deal with them than deal with a bunch of *********** and to top it all lying people, I'm truly disgusted by the level of competency and will forward this email to all social media and sure I make noise about it, no matter how small or large the amount is the worse part is that it's your organisation that looked for me, why do you trace clients when you know you don't have capacity to handle responsive claims

Very unhappy Client