Sanlam Employee Benefit department

Sanlam . I called Sanlam on 16 Aug 2021, a total of 13 calls...and to date im still waiting for any response on my issue. Received email thst matter will be attended to and Sanlam to liaise with me within 24 hours. Well Sanlam...its now 72 hours later and i have had zero response . The issue relates to an error by Sanlam . Unclaimed Benefit Pension Preservation Fund. The tax directive amount differs from the IRP5 amount...and now SARS has put hold on a refund due to me. Sanlam doesnt seem to be bothered by this...... The dept dealing with this, Sanlam Employee Benefits....one only gets to talk to a call centre agent...who innturn only rakes down your detail...and hopefully forward it to a official . Come on Sanlam.....u phone customers 1000 times a day on sales pitches to take your product....but when it comes down to dealing with real issues....you go silent. !!!!!!!!!!! The Tax directive and IRP5 need to be corrected before SARS pays out my refund.!!!!!!!!!