Sanlam Employee and Group Benefits

Dear Sanlam Corporate Team,

I am writing to express my deep frustration and concern regarding the handling of my mother’s retirement fund following her retirement from the Post Office at the end of April 2024.

Prior to her retirement, we diligently completed all necessary documentation as advised by the HR department. Despite our efforts to ensure everything was in order, we recently received a call from HR in August 2024 informing us that Sanlam requires additional information regarding the retirement fund—specifically, whether we wish to withdraw 1/3 of the funds, transfer them to another broker, or remain with Sanlam for the remaining 2/3.

We promptly informed HR that we wished to withdraw 1/3 of the funds and keep the remaining 2/3 with Sanlam. However, since then, we have encountered severe difficulties in communicating with Sanlam to finalize these arrangements. Despite numerous attempts to contact your customer service line at ***(option 2), we have consistently been met with a message indicating high call volumes, followed by interminable wait times with no resolution.

This lack of effective communication and service is deeply concerning, particularly given the critical nature of my mother’s situation. She relies on these funds and does not have alternative means of financial support. The inability to access timely assistance and process her retirement fund is causing considerable distress and inconvenience.

I urgently request your immediate attention to this matter. Please provide guidance on how we can resolve this issue swiftly and ensure that my mother’s retirement funds are managed as per our instructions.

I would appreciate a prompt response and resolution to this situation. Thank you for your attention to this urgent matter.

Sincerely,

Willie Olivier