VM
Vusi M
1 reviews | Active since Feb 2024
12 Aug 2025, 09:10
Sanlam employee ***** (4 year claim)
Convinced Sanlam employees are taking part in ***** to prevent us from claiming our late fathers pension fund. It’s been 4 years since I began the claim all my interaction is with the same consultant for some reason and nobody else gets involved after numerous complaints the only thing that’s happened is now is more lies first time trustees where meeting was this in August 8 but gues what they still meeting again on the 28/8/2025. Has anybody non black ever had they claim delayed 4 years?
Helpful (0)
Replies (6)0
Replies (6)Sanlam's replyOfficial
12 Aug 2025, 09:13Good day Vusi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply12 Aug 2025, 09:13
Official
Good day Vusi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
VM
Vusi M's updateReviewer Update
12 Aug 2025, 09:16I will when I receive but you have litteally allowed our family to be devastated by this unreasonable delay and I need proof from sanalm that this was just a rogue employee and not sanlam deliberately keeping the claim going so they can continue to making capital on the amount which has been fixed for 4 years this is *****
VM
Vusi M's update12 Aug 2025, 09:16
Reviewer Update
I will when I receive but you have litteally allowed our family to be devastated by this unreasonable delay and I need proof from sanalm that this was just a rogue employee and not sanlam deliberately keeping the claim going so they can continue to making capital on the amount which has been fixed for 4 years this is *****
VM
Vusi M's updateReviewer Update
12 Aug 2025, 09:28***
I don’t think your understanding or even reading my complaints, why would you let the same compromised person who has delayed this for 4 years attend to my complaints ? I demand urgent attention to the ***** that sanlam is allowing and it’s actually disgusting that even though I have produced all evidence and this is not our first or second claim for a pension fund but sanlam found a way to delay for four years it’s incredibly *****ulent and against all regulations from fsca. All I get is unreasonable excuses and the only people suffering is my family and your employees are probably bribed and no one at sanlam is reviewing this don’t they have timelines for executing a claim because 4 years is ********
I don’t think your understanding or even reading my complaints, why would you let the same compromised person who has delayed this for 4 years attend to my complaints ? I demand urgent attention to the ***** that sanlam is allowing and it’s actually disgusting that even though I have produced all evidence and this is not our first or second claim for a pension fund but sanlam found a way to delay for four years it’s incredibly *****ulent and against all regulations from fsca. All I get is unreasonable excuses and the only people suffering is my family and your employees are probably bribed and no one at sanlam is reviewing this don’t they have timelines for executing a claim because 4 years is ********
VM
Vusi M's update12 Aug 2025, 09:28
Reviewer Update
***
I don’t think your understanding or even reading my complaints, why would you let the same compromised person who has delayed this for 4 years attend to my complaints ? I demand urgent attention to the ***** that sanlam is allowing and it’s actually disgusting that even though I have produced all evidence and this is not our first or second claim for a pension fund but sanlam found a way to delay for four years it’s incredibly *****ulent and against all regulations from fsca. All I get is unreasonable excuses and the only people suffering is my family and your employees are probably bribed and no one at sanlam is reviewing this don’t they have timelines for executing a claim because 4 years is ********
I don’t think your understanding or even reading my complaints, why would you let the same compromised person who has delayed this for 4 years attend to my complaints ? I demand urgent attention to the ***** that sanlam is allowing and it’s actually disgusting that even though I have produced all evidence and this is not our first or second claim for a pension fund but sanlam found a way to delay for four years it’s incredibly *****ulent and against all regulations from fsca. All I get is unreasonable excuses and the only people suffering is my family and your employees are probably bribed and no one at sanlam is reviewing this don’t they have timelines for executing a claim because 4 years is ********
VM
Vusi M's updateReviewer Update
12 Aug 2025, 09:36I need a timeline for your supposed investigation because it’s not going to be the first investigation and all that’s happened is the same employee continued with my claim and was telling me that she couldn’t get ahold of one of the beneficiaries but claimed from momentum in 2025 was paid out all in the time that sanlam and the specific employee claiming that they couldn’t get ahold of one beneficiary so they couldn’t pay but momentum were able to and only when I mentioned this in another complaint I’m being told ohhh we got ahold of her and we will be trustee meeting on the 8th then I got a call with unreasonable questions which I answered and then I’m being told they will meet again month end what the hell is going on? I believe it’s because I’m black not one single 4 year claim from white people is on this app just me. I need a timeline urgently, I have epilepsy and this whole *****ulent saga supported by sanlam has had a horrible effect on my health and I can send the proof which I have but can send it again because it’s clearly normal practise to take advantage of people if they don’t have money to or the right skin color for your employees
VM
Vusi M's update12 Aug 2025, 09:36
Reviewer Update
I need a timeline for your supposed investigation because it’s not going to be the first investigation and all that’s happened is the same employee continued with my claim and was telling me that she couldn’t get ahold of one of the beneficiaries but claimed from momentum in 2025 was paid out all in the time that sanlam and the specific employee claiming that they couldn’t get ahold of one beneficiary so they couldn’t pay but momentum were able to and only when I mentioned this in another complaint I’m being told ohhh we got ahold of her and we will be trustee meeting on the 8th then I got a call with unreasonable questions which I answered and then I’m being told they will meet again month end what the hell is going on? I believe it’s because I’m black not one single 4 year claim from white people is on this app just me. I need a timeline urgently, I have epilepsy and this whole *****ulent saga supported by sanlam has had a horrible effect on my health and I can send the proof which I have but can send it again because it’s clearly normal practise to take advantage of people if they don’t have money to or the right skin color for your employees
Sanlam's replyOfficial
12 Aug 2025, 09:37Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply12 Aug 2025, 09:37
Official
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Aug 2025, 13:42Good day Vusi
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply14 Aug 2025, 13:42
Official
Good day Vusi
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
