Sanlam Edupen Irresponsible Officials

Department - Sanlam Umbrella Pension Fund Date of query: 05 February 2021 Member No: ***0 Employee No: S 0916 Member Name : N Mandleni-Tsawe Previous Employer : Buffalo City TVET College

On 05 February 2021, I requested a breakdown of member contribution build up from date of inception of my previous employment till date of exit. As explained on various correspondences, the reason for such request was that the benefit sum reflected on Sanlam statement was far less than employees & employer' contribution with a deficit of R20k plus without even including accumulated interests & Sanlam Admin fees. Obviously, it was a shock that the benefit sum would be far less than the money invested, then why was the money invested then. I even went an extra mile of sending a spreadsheet showing employer & employee contributions as reflected on salary 2 years salary statements in order to ease the query.

Herewith, are the Sanlam Edupen Umbrella Pension Fund ******** officials who on various occasions were made aware of the pending request but none of them was willing to assist : Karen Du Preez, Narelle GreenThompson, Ramone Mitchell, Shameema AbdulRahman, Deniel Kinnear, Puleng Pakamile. At some stage, I even requested them an email of the Departmental Manager dealing in order to escalate the matter further, but all was in vain. This has shown that all the above officials are so *********** & ******** in dealing with customer queries and various track of emails prove as such. This is so annoying as telephone calls never worked.

The above officials were all made aware that this matter will be taken up to Hellopeter due to their incompetence having failed in providing proper feedback on this matter. I must say, I'm very disappointed at your services and would not recommend Sanlam to anyone in the near future.

For any further queries: email - ***, Contact: ***