Sanlam education trust

Good day,

My name is **Lungiswa Thipe**. I am the guardian of **Kgomotso Thipe** and **Tebogo Thipe**, who are beneficiaries under the Sanlam trust.

I have been trying to get assistance for **school stationery and uniform**, but for **3 weeks** Sanlam has completely ignored my emails and there has been **no communication or feedback**. Every time I contact them, I receive the same automated response with no real help.

My children attend public school, so the school does not issue a quote — we buy according to the school list. I have explained this several times, yet no one contacts me or provides a solution.

This delay is unacceptable because school is reopening soon, and the children need their uniform and stationery. As a guardian, I expect proper service, clear communication, and timely assistance.

I urgently request that Sanlam:

1. **Respond to my emails**, 2. **Process the stationery and uniform request**, and 3. **Provide proper guidance instead of automated replies.**

I have been patient for 3 weeks with no results. Please resolve this matter urgently.

Regards, Lungiswa Thipe