Sanlam EB - BAD BAD SERVICE!!!!

I have resigned from my previous employee. 1 June I received an sms confirming that Sanlam is busy with the process and should be finalized within 10 working days. 4 June I received an SMS saying that my Tax Directive was Declined and I need to sort it out with SARS and provide feedback to Sanlam. That is did - on the same day. Since then, 14 WORKINGS DAYS LATER... Close to 30 calls later, about 10 emails - NOTHING HAPPENS!!!! I phone everyday to follow up. Everyday, the consultant says that a manual input must be done as they have a issue on the system. Also they see its not been done and will escalate it now. EVERY SINGLE DAY!!!!! Till now, ITS STILL NOT DONE!!!!! Please Assist!