Sanlam & Easy Equities Funeral Cover

Good day,

I took out two funeral cover policies via EasyEquities, with Sanlam as the underwriter.

The policy documents were received on the same day; however, the only available payment option was credit card.

I entered my credit card details with the understanding that I would later be able to change the payment method to EFT or debit order, as is standard practice. Unfortunately, this has proven impossible.

When I attempted to contact Sanlam to arrange an alternative payment method, I emailed the address provided on the policydocumentation — only for the email to bounce back as an invalid email address. I double-checked the address to ensure it was captured correctly.

To date:

No payments have been deducted

I have been unable to get hold of Sanlam through the available channels

There is no functional email contact

I have no way to update my payment method

This situation is extremely frustrating. I want to keep these policies active, but Sanlam’s lack of accessibility and ineffective communication makes this impossible. As usual, Sanlam appears to be unreachable when assistance is actually required.

Please assist urgently by:

Providing a valid contact email or call-back

Allowing me to change the payment method to EFT or debit order

Confirming that my policies have not been prejudiced due to Sanlam’s inaccessibility

expect this matter to be addressed as soon as possible, as the current setup leaves clients with no practical way to manage their policies.

Kind regards,