SANLAM eager for premium, difficult pay-out day!!!

I want to lodge a complaint against SANLAM. My brother's girlfriend who has been staying with us for more than 6 years passed away and I took out a policy in 2014 for her. Her daughter still resides with us. I did inform Ms Lerato Tsiane what the situation was. Why did they still go and approve the funeral policy? Deduct my premiums every month and now have issues with paying it out. I was sent from pillar to post. I spoke to Gavin, I did not take his surname. Ms Lerato Tsiane was eager to complete my policy, even though I explained everything to her. All I wanted was to give her the best burial possible, however, because other people take advantage of funeral policies, I have to suffer. I don't want the premiums paid back. I had to make other arrangement for her burial.

I hope someone can assist me in this regard. They didn't give me the option to take out another policies, because had I known about this treatment beforehand, I would have taken my premiums elsewhere.

Thank you.