Sanlam double deducts every time you make a change

Thank you for your response. For clarity, here are the details: I originally opened a Retirement Annuity telephonically. Throughout the process, I was unable to consistently speak to the same consultant. I was later advised to engage with a broker, who informed me that the RA product I had taken was outdated and that a new one needed to be opened. He then opened a new RA and made the previous one paid up. After changing my banking details, the same debit order amount was deducted from both RAs. The active RA should be:
***x9 The RA that was made paid up, and from which money was incorrectly deducted, is:
***x1 This is extremely confusing and frustrating. If the old RA was made paid up or closed, I need a clear explanation as to:

1. Why a debit order was still active on that plan
2. Who authorised the debit order to continue
3. Why the system allowed both plans to deduct simultaneously

I require an urgent refund of the amount deducted from the paid up RA and a full explanation of how this administrative error occurred. These recurring double deductions are unacceptable and place unnecessary financial strain on us.