Sanlam Double debits your account & your money is not being refunded.

I have a personal loan with Sanlam. They are eager to receive your monthly instalment, but if they double debit your account, no response, emails to their complaints department, Arbitrator, Customer Care & to date no refund. My account was debited with the instalment amount on the 8th of May and then again on 12 May 2026. I sent them an email the same day and to date have had no response. It is ********* to double debit an account if the account is up to date & this has caused my other debit orders on my account to return unpaid and is effecting my Credit Bureau and my Credit Score - but who cares right??? They can do whatever they want. Today is the 20th & no response from them, I have sent an email to them every day since the 12th of May 2026 and has had no response to any email. I would not recommend Sanlam at all to any client as they debit your account as they feel like it and their customer care is most pathetic I have ever seen.