SANLAM DOUBLE DEBIT POLICY THEN REFUNDS AS A CLAIM

My gap cover policy was double debited, i called yesterday and i was told it was an IT problem and that i will be refunded in 5-7 days, i was also told i must not attempt to return funds from my side as this would affect my credit record with them. I am very annoyed, he also mentioned that an email has been sent to all the clients, i told him i receive all the emails from Sanlam, and i never received that email. This morning i receive an email from Sanlam, advising that my claim has been approved, i did not put in a claim, the claim is for the amount that had to be refunded.. i have this policy for years and have never claimed, i am not comfortable with my refund being processed as a claim.