Sanlam double charge and then don't refund

Item: Sanlam
Rating: 1
Author: Debbie N

<p>We had a Sanlam policy which was adviced to be updated, which we did. Now Sanlam refuse to cancel the old policy and just keepon deducting money without refunding the double payments although they have instructions to cancel the other policy. Sanlam don't even respond to any of the communication.</p>

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Replies (2)

Sanlam's replyOfficial

13 Jun 2016, 12:19

Dear vannieke

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards

Client Relations

Sanlam's reply13 Jun 2016, 12:19

Official

Dear vannieke

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards

Client Relations

Sanlam's replyOfficial

13 Jun 2016, 13:03

I refer to our telephone conversation of earlier, and again would like to apologise for the inconvenience you had to endure. I will be sending you an e-mail confirming our conversation.

Kind regards

Renaud Sanlam Client Relations

Sanlam's reply13 Jun 2016, 13:03

Official

I refer to our telephone conversation of earlier, and again would like to apologise for the inconvenience you had to endure. I will be sending you an e-mail confirming our conversation.

Kind regards

Renaud Sanlam Client Relations