ZCMM
Zilungile Carol Mygirl Memela
1 reviews | Active since Apr 2021
29 Apr 2021, 19:02
Sanlam don't wanna pay me in full
Sanlam is supposed to pay me for 28 days in hospital claim but they said they will only pay for 10 days due to chronic but they paid me for more than 2 times before, please investigate, policy sg***1
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
29 Apr 2021, 19:04Dear Zilungile
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply29 Apr 2021, 19:04
Official
Dear Zilungile
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
30 Apr 2021, 14:20Dear Zilungile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Sanlam's reply30 Apr 2021, 14:20
Official
Dear Zilungile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
07 May 2021, 23:15Thanks hello Peter but they ****** me, they paid for 5 days instead of 26 days they said it's chronic while they have been paying me since 2011 for the same diagnosis and cellulitis has no chronic medication, please help me SG***0 and Sg***1.
Thanks in advance
Thanks in advance
ZCMM
Zilungile Carol Mygirl Memela's update07 May 2021, 23:15
Reviewer Update
Thanks hello Peter but they ****** me, they paid for 5 days instead of 26 days they said it's chronic while they have been paying me since 2011 for the same diagnosis and cellulitis has no chronic medication, please help me SG***0 and Sg***1.
Thanks in advance
Thanks in advance
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
24 May 2021, 13:13Hello Peter
Sanlam promised to reply with 10 days but it's over 10 days now without any feedback from them. I need to be paid for 26 days not 5 days on policy SG***0 sg***1 and I need to be paid loss of income for SG***0.
Thank you
Sanlam promised to reply with 10 days but it's over 10 days now without any feedback from them. I need to be paid for 26 days not 5 days on policy SG***0 sg***1 and I need to be paid loss of income for SG***0.
Thank you
ZCMM
Zilungile Carol Mygirl Memela's update24 May 2021, 13:13
Reviewer Update
Hello Peter
Sanlam promised to reply with 10 days but it's over 10 days now without any feedback from them. I need to be paid for 26 days not 5 days on policy SG***0 sg***1 and I need to be paid loss of income for SG***0.
Thank you
Sanlam promised to reply with 10 days but it's over 10 days now without any feedback from them. I need to be paid for 26 days not 5 days on policy SG***0 sg***1 and I need to be paid loss of income for SG***0.
Thank you
Sanlam's replyOfficial
24 May 2021, 13:47Good day, Zilungile
We are following up with the claims team.
Regards,
Sanlam Client Relations
We are following up with the claims team.
Regards,
Sanlam Client Relations
Sanlam's reply24 May 2021, 13:47
Official
Good day, Zilungile
We are following up with the claims team.
Regards,
Sanlam Client Relations
We are following up with the claims team.
Regards,
Sanlam Client Relations
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
26 May 2021, 16:25Good afternoon
Sanlam hasn't contacted me, I'm the one who calls them. Yesterday I spoke to a consultant who said she sees the amount which was calculated for the loss of income on policy SG***0, so why they didn't pay it? Will you please pay me for 26 days and the loss of income!
Thank you
Zilungile
Sanlam hasn't contacted me, I'm the one who calls them. Yesterday I spoke to a consultant who said she sees the amount which was calculated for the loss of income on policy SG***0, so why they didn't pay it? Will you please pay me for 26 days and the loss of income!
Thank you
Zilungile
ZCMM
Zilungile Carol Mygirl Memela's update26 May 2021, 16:25
Reviewer Update
Good afternoon
Sanlam hasn't contacted me, I'm the one who calls them. Yesterday I spoke to a consultant who said she sees the amount which was calculated for the loss of income on policy SG***0, so why they didn't pay it? Will you please pay me for 26 days and the loss of income!
Thank you
Zilungile
Sanlam hasn't contacted me, I'm the one who calls them. Yesterday I spoke to a consultant who said she sees the amount which was calculated for the loss of income on policy SG***0, so why they didn't pay it? Will you please pay me for 26 days and the loss of income!
Thank you
Zilungile
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
04 Jun 2021, 12:02Good afternoon
Sanlam is insisting on paying me 5 days instead of 26 days and with no loss of income on SG***0 while they paid it for sg***1, I am not happy with their service and they never updated me for any changes in my policies, I won't rest until they do what is necessary.
Zilungile
Sanlam is insisting on paying me 5 days instead of 26 days and with no loss of income on SG***0 while they paid it for sg***1, I am not happy with their service and they never updated me for any changes in my policies, I won't rest until they do what is necessary.
Zilungile
ZCMM
Zilungile Carol Mygirl Memela's update04 Jun 2021, 12:02
Reviewer Update
Good afternoon
Sanlam is insisting on paying me 5 days instead of 26 days and with no loss of income on SG***0 while they paid it for sg***1, I am not happy with their service and they never updated me for any changes in my policies, I won't rest until they do what is necessary.
Zilungile
Sanlam is insisting on paying me 5 days instead of 26 days and with no loss of income on SG***0 while they paid it for sg***1, I am not happy with their service and they never updated me for any changes in my policies, I won't rest until they do what is necessary.
Zilungile
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
10 Jun 2021, 15:35Dear Sanlam
Please pay me the loss income for SG***0 at least.
Thank you
Zilungile Memela
Please pay me the loss income for SG***0 at least.
Thank you
Zilungile Memela
ZCMM
Zilungile Carol Mygirl Memela's update10 Jun 2021, 15:35
Reviewer Update
Dear Sanlam
Please pay me the loss income for SG***0 at least.
Thank you
Zilungile Memela
Please pay me the loss income for SG***0 at least.
Thank you
Zilungile Memela
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
01 Jul 2021, 21:29I'm so disappointed in Sanlam, your service is very bad, how can you pay for 5 days instead of 26 days!
ZCMM
Zilungile Carol Mygirl Memela's update01 Jul 2021, 21:29
Reviewer Update
I'm so disappointed in Sanlam, your service is very bad, how can you pay for 5 days instead of 26 days!
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
10 Sept 2021, 13:47Good afternoon Sanlam
SG***0 would like to complain about the claim which is taking too long especially for the refund.
SG***0 would like to complain about the claim which is taking too long especially for the refund.
ZCMM
Zilungile Carol Mygirl Memela's update10 Sept 2021, 13:47
Reviewer Update
Good afternoon Sanlam
SG***0 would like to complain about the claim which is taking too long especially for the refund.
SG***0 would like to complain about the claim which is taking too long especially for the refund.