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Christelle T

1 reviews | Active since Mar 2026

04 Mar 2026, 16:24

Sanlam don't pay out policy money in fair time

I requested a retirement on 2 policies on 21 January and by 4 March nothing has happened even though Sanlam told me 20 February it would be paid out. No communication for excuse has been provided,

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Replies (2)
Sanlam
Sanlam's reply04 Mar 2026, 17:13
Official
Good day Christelle

We sincerely apologise for your service experience. 

We have requested the responsible department to urgently look into the matter and contact you tomorrow. 

Thank you for your patience and understanding while we work to resolve this for you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply05 Mar 2026, 11:01
Official
Good morning, Christelle

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care