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Nothando H

1 reviews | Active since Jul 2019

25 Apr 2026, 12:36

SANLAM DON'T ANSWER PHONES AND EMAILS THIS IS VERY DISAPPOINTING

I've been trying to reach Sanlam customer care and I aslo send an email after the debited my account incorrect for a paid-up loan. My loan was settled by they still debited my account. I have been trying to call for like 5 times the customer care will just not answer. I called this number *** and I was being directed to customer care but they just drop the phone every single time. I need my refund. I need to pay my other monthly payments which now will not be possible if I don't get my refund.

0
Replies (10)
Sanlam
Sanlam's reply26 Apr 2026, 09:47
Official
Good morning, Nothando

We apologise for your poor service experience and have escalated the matter to Sanlam Personal Loans for their assistance.

Regards
Sanlam Client Care
NH
Nothando H's update26 Apr 2026, 10:36
Reviewer Update
Good day,

How i know this has been preformed without any confirmation on my side.

Kind Regards
Nothando
Sanlam
Sanlam's reply26 Apr 2026, 10:39
Official
Hello Nothando

This is not something that we can answer on this platform.

Sanlam Personal Loans will be in touch with you.

Regards
Sanlam Client Care
NH
Nothando H's update26 Apr 2026, 10:40
Reviewer Update
Hi.

Noted with Thanks.

Regards
Nothando
NH
Nothando H's update28 Apr 2026, 09:27
Reviewer Update
Hi.

I am still waiting for my refund.

Kind Regards
Nothando
NH
Nothando H's update28 Apr 2026, 09:40
Reviewer Update
I will have to go another step because am still not receivin assistance. The money that was deducted has to make payments foe other needs. This has cause so much inconvenience. I received a call from this number *** today and no one seem to be talking. Just a silent call.
Sanlam
Sanlam's reply28 Apr 2026, 10:03
Official
Hello Nothando

Thank you for coming back to us.

We have relayed your latest messages to Sanlam Personal Loans and requested for their urgent assistance.

Regards
Sanlam Client Care
NH
Nothando H's update28 Apr 2026, 12:08
Reviewer Update
Hi,

The whole day no one is assistanting me. The calls are being dropped. I have been recording all these incidents.

Kind Regards
Nothando
Sanlam
Sanlam's reply04 May 2026, 12:32
Official
Good day, Nothando

This is to confirm that you have been contacted, and feedback was provided to you. 

Regards
Sanlam Client Care
NH
Nothando H's update04 May 2026, 12:48
Reviewer Update
Good day,

Thank you for the response.
However, the matter has not been resolved.
No written explanation or reconciliation has been provided regarding:
  • The outstanding amount of R805.28
  • Charges app**** after the loan was settled
  • The discrepancy in the account statement
A partial refund was processed, but the shortfall remains unexplained.

I am still awaiting a full written breakdown and resolution.


Kind regards
Nothando