TS
Thembelihle S
1 reviews | Active since Oct 2019
22 Nov 2019, 08:31
Sanlam doesn't want to pay my money back
I lodged a ***** case 5months ago ,a case was made against sanlam sales agent and was promised that the matter will be sorted from 6 to 8 weeks ,recently I was told that this case is big there are more people which have been ****med by this sales agent ,sanlam is doesn't want to pay back my money .I have waited long enough I want my money .Ref :FLO 190705 1u0 from TT Shezi email *** policy no sp***
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Replies (2)
Sanlam's replyOfficial
22 Nov 2019, 09:45Good day, Thembelihle We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's reply22 Nov 2019, 09:45
Official
Good day, Thembelihle We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
RegardsClient Relations
Sanlam's replyOfficial
26 Nov 2019, 11:14Good day, Thembelihle
We have been informed that you have been contacted and that your matter has been resolved.
Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant for an expeditious handling of your case.
Kind regards
Client Relations
We have been informed that you have been contacted and that your matter has been resolved.
Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant for an expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply26 Nov 2019, 11:14
Official
Good day, Thembelihle
We have been informed that you have been contacted and that your matter has been resolved.
Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant for an expeditious handling of your case.
Kind regards
Client Relations
We have been informed that you have been contacted and that your matter has been resolved.
Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant for an expeditious handling of your case.
Kind regards
Client Relations