Sanlam doesn't care about our claims.

My mother passed away in February 2018 and we made a death claim In March 2018. We have not even received feedback. The only time we were called was a few weeks ago when we got lawyers involved and only then they requested outstanding documents. I sent them and each week I call and I always get they same response, we will call you if there's anything outstanding, then it's quiet. I have kids that go to school, they owe fees and we are about to be blacklisted. For such a big company they're ethics are disappointing. I would like this matter to be settled.