Sanlam doesn’t care

I’m still waiting to be called by the assessor. I’m struggling to understand why I’m being told different things. My mom took this funeral policy out for my uncle, she unfortunately passed on in January. When I called sanlam i was told I was the beneficiary on the policy. now I’m being told I have to get a letter of authority this is my uncle I’m talking about on what grounds will I get a letter of authority. I spent a lot of money on the funeral the least Sanlam can do is meet me half way with the little amount they have to pay. The fact that you just keep quiet shows how little you think of your customers. I’d truly advise people to stay away from this insurance company