Sanlam does not want to pay my money

If I had an option of giving a zero I honestly would at this point.

Sanlam has been giving me a runaround regarding my money.

These are the service request reference numbers I have so far : *** *** ***

I was double deducted for a plan that replace in August…on my October payslip they deducted for the new and the old(replaced) plan.

I lodged a complaint and requested a refund in October sent them a copy of my October payslip, to date they still keep writting me emails asking for the payslip and that the service requested will start over and I’ll have to wait AFAIN.

I do not know how many service requests I’ve done so far enquiring about my refund.

They first said my plan lapsed, I emailed back to correct them that this dsnt plan did not lapse instead was replaced and I’m still waiting on my refund because it’s premium was deducted together with the new on in October.

Since then nothing…last time they sent communication that my service request will be completed by the 11th November. Today the 6th they telling me to send the payslip that shows the deduction if I want my refund for millionth time…really?

No I’m ****ed and so dissapointed with SANLAM. It’s clear the day I die this is what my beneficiaries will endure. Inconsistent consultants who don’t care and value their work.

I’m taking my bussiness elsewhere, there no way