Sanlam does not respond to real time communications

I have an RA with Sanlam (Stratus Retirement Annuity) and I am trying to transfer it to another fund manager (Coronation) when I app**** Sanlam assured me that it would take at least 6 months to achieve but I accepted that. Then I needed some details not available on the Sanlam Online website so I tried their WhatsApp chat line - The first time I tried I found that the line is only open from 08:00 to 11:30 So, I tried again. This time starting at 09:14. By 11:30 Sanlam had identified me but the not even looked at my request for information. So I went looking and found a Customer Service number and for an hour I listened to them tell me their lines were all busy. So after nearly 4 hours of waiting on Sanlam to respond, I gave up trying to talk to a human. When I looked at the HelloPeter reviews realised that I was not the only one