Sanlam does not provide decent customer service

Item: Sanlam
Rating: 1
Author: Samantha C

Mail sent regarding a policy and no reply. Is this what you call customer service???

Helpful (0)

Replies (5)

Sanlam's replyOfficial

22 May 2018, 07:45

Good day

We acknowledge receipt of your post. This is unfortunate to hear, please accept our apologies.

We will investigate the matter and provide you with feedback.

Regards,

Client Relations

Sanlam's reply22 May 2018, 07:45

Official

Good day

We acknowledge receipt of your post. This is unfortunate to hear, please accept our apologies.

We will investigate the matter and provide you with feedback.

Regards,

Client Relations

Samantha C's updateReviewer Update

22 May 2018, 09:06

Apologies do not make up for a response!!!!!!!!!!!!!

Samantha C's update22 May 2018, 09:06

Reviewer Update

Apologies do not make up for a response!!!!!!!!!!!!!

Sanlam's replyOfficial

22 May 2018, 09:23

We take note of your comment.

Regards,

Client Relations

Sanlam's reply22 May 2018, 09:23

Official

We take note of your comment.

Regards,

Client Relations

Samantha C's updateReviewer Update

22 May 2018, 10:44

and hopefully action as well!!!!!!!!!!!!!!!!

Samantha C's update22 May 2018, 10:44

Reviewer Update

and hopefully action as well!!!!!!!!!!!!!!!!

Sanlam's replyOfficial

23 May 2018, 11:03

We have been informed that Mr Turner made contact with you and feedback was provided via email.

Kind regards,

Client Relations

Sanlam's reply23 May 2018, 11:03

Official

We have been informed that Mr Turner made contact with you and feedback was provided via email.

Kind regards,

Client Relations