SANLAM does not process lumpsum paid in

Shocking client service. 1 - MAJOR ISSUE. Submitted a lumpsum towards my retirement annuity a week before end of tax year, and advisor said they received it. BUT - they then never allocated it to my portfolio. And hence no tax certificate for the amount, which was the point of the exercise. Advisor followed this up 3 weeks ago, and nobody calls him back. Today after struggling with the call centre, he is again told it will be processed. Same as what we were told 10 days ago. 2 - MAJOR ISSUE. Advisor sent a request to cancel a debit order. 3 weeks later and it is still active. 3 - AND CLIENT SERVICE TO TRY AND RESOLVE THE ABOVE. NON-EXISTENT. I called the call-center today, and after 45 minutes of holding on for an agent, no one answered and the call ended. 4 - The 0860... number is NOT toll free on cell phones, and this is not stated on their website - so holding on for a call-center agent that was never going to answer, used my entire months airtime up.

And this for a major international financial services provider! Shocking to say the least.