SANLAM DOES NOT PAY CLAIMS...

I have been a client of Sanlam for the last 25 to 30 years. I thought that when the day comes that I will need my life policy to do its work that Sanlam will step up and pay out a claim. I don’t have the exact figures but over the years Sanlam has received at least 1 to two million Rands of premiums. I have never missed a policy premium ever. I did my part of the agreement. Last year I received the news that I have cancer. Despite the huge shock I decided to go for the surgery to remove the cancer. After the surgery I really battled to recover. The cancer was deep, and the surgeon had to cut very deep. He also removed a lot of muscles. Keep in mind that the area was in my neck and throat. I suffered a huge deal of pain. Sanlam declined my claim and I am not happy with the outcome. My broker wrote complaint letters but no luck. The broker then did some market research and of all the 5 big insurance companies all of them would consider a claim. In the research he made sure that the comparisons between the products matched. I believed that Sanlam has the most comprehensive product line up. That is why my spouse and all my children are insures by them.

Unfortunately, that is not the case. Please advise urgently.