SANLAM does not know where they insured me

Ok this is not an official complaint, yet. I took put Sanlam gap cover in March 2020 and pay my R200 pm. A few months ago I called the Sanlam call centre to find more information on how the gap cover works. Too my dismay no one could tell me who my gap cover was with. I was simply told it must be with one of the Sanlam brokers. I tracked down more Sanlam phone numbers, even email addresses but no one could tell me who to contact. Towards the end of September I was hospitalised and left with an email excess if R16 000. Again I reached out to Salam to no avail. All I want is for someone to call me and tell me who this mysterious company that I pay 200 Rand a month to. I must say SANLAM, your gap cover seems to be the best kept secret in the universe.

Please can you contact me?