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MN
Mukelani N

1 reviews | Active since Dec 2024

09 Dec 2024, 12:04

SANLAM DOES NOT CARE

Sanlam is claiming to pay the funeral claim in 4 hours when taking the policy, but when I claim, here is the message I have received: Your claim has been sent to our auditors for further assessment. We will get back to you within 5 working days. ***for queries. When I call this number, they have provided no answer; it is not even ringing. Can you imagine? This is a funeral claim that was sent on 4 December 2024. It is not yet processed. They are deducting from my payslip. They do not have a problem deducting but have a problem with it when I claim.

0
Replies (6)
Sanlam
Sanlam's reply09 Dec 2024, 12:32
Official
Good day Mukelani

We apologise for the negative service experience.  Please respond to our private message so that we an assist you.

Regards
Sanlam Client Care
MN
Mukelani N's update09 Dec 2024, 12:33
Reviewer Update
policy number IP***3
Sanlam
Sanlam's reply09 Dec 2024, 12:37
Official
Thanks Mukelani

Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Dec 2024, 13:32
Official
Good afternoon Mukelani

We have received feedback that you have been sent an email regarding your complaint.

Regards
Sanlam Client Care
MN
Mukelani N's update09 Dec 2024, 15:11
Reviewer Update
Thank you, Sanlam, for adhering to the POPI Act, but your policies and new rules you have should be transparent. I have debts now because I trusted your adverti*****t of paying in 4 hours for a funeral claim, which was not truthful, but It has conditions; please be clear with conditions as well.
Sanlam
Sanlam's reply09 Dec 2024, 15:48
Official
Thanks for your feedback Mukelani, we do take note of your comment.

Regards
Sanlam Client Care