Sanlam does not care about lives anymore

Item: Sanlam
Rating: 1
Author: Willie W

Sanlam has gone from a Great Company to a Shame. 2 Years ago took out Life Cover NO lading on my Premium due to Medical.

2 years on getting just a Weeny more Cover SUDDENLY my Premium is loaded with 50% for EXACTLY the same Medical condition as 2 years ago, not a SINGLE CHANGE to History or Dosage. What a SHAME. Been waiting for ANYONE of them to phone me or send the Report to my Doctor, STILL WAITING. Only got some "inside information from my Broker

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Replies (2)

Sanlam's replyOfficial

27 Nov 2020, 16:05

Dear Willie

We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply27 Nov 2020, 16:05

Official

Dear Willie

We acknowledge receipt of your complaint. Your matter was escalated to the responsible team for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

01 Dec 2020, 09:28

Dear Willie
We were informed that a consultant has contacted you to discuss the matter further. If you have any further enquiries, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations

Sanlam's reply01 Dec 2020, 09:28

Official