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Nancy M

1 reviews | Active since Oct 2017

03 Jul 2020, 12:21

Sanlam does not care.

I submitted my documents in order to get my cash back . It's been 3 days no response and no cash back. What is going on Sanlam? A consultant even phoned me to tell me to send my documents which I did. But still nothing.

0
Replies (6)
Sanlam
Sanlam's reply03 Jul 2020, 12:40
Official
Good day, Nancy

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further assistance. 

Kind regards,
Sanlam Client Relations

Best regards,

NM
Nancy M's update06 Jul 2020, 12:16
Reviewer Update
Kindly tell me when am I receiving my cash back. I have been waiting close to a week now. And I've not even received confirmation on whether my documents have been received. Sanlam has very bad service I must say.
Sanlam
Sanlam's reply06 Jul 2020, 12:59
Official
Dear Nancy

We are sorry to hear that you have not yet been contacted. We are following up with the responsible team. 

Kind regards,
Sanlam Client Relations

Best regards,

Sanlam
Sanlam's reply06 Jul 2020, 15:51
Official
 Dear Nancy

We were informed that a consultant has contacted you.  Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.  Regards Sanlam Client Relations 

Best regards,

NM
Nancy M's update06 Jul 2020, 16:50
Reviewer Update
A consultant has just phoned she said she would sms me her email address so that I can resend my bank statement. She hasn't sms'd me anything. This is too much incompetence.
Sanlam
Sanlam's reply07 Jul 2020, 11:47
Official
Dear Nancy

The consultant confirmed that she received your bank statement and that they are busy with your matter. 

Kind regards,
Sanlam Client Relations

Best regards,