SANLAM DOE NOT WANT TO PAY MY FUNERAL CLAIM,

I Noxolo Makebesana ID *** made a claim of my husband who passed on, on the date of 25 November 2022 and buried on the 10th of December 2022and I logded my claim since December. They promised to pay my claim in four weeks after the death of my husband till to date I have never received my money. I feel so betrayed by Sanlam because I couldn't be able to bury my husband with dignity, I had to borrow money from people and companies which now I owe. I don't sleep, I am suffering with depression, because my debtors wants to take my belongings to cover this amount. i NEVER THOUGHT THAT I WOULD BE ****MED BY SUCH A BIG COMPANY LIKE THIS