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Morake R

1 reviews | Active since Apr 2024

18 Apr 2024, 16:40

Sanlam dodging responsibility

Since 2016, I've faithfully re**** on Sanlam for my insurance needs, including life cover, disability, and funeral care. However, my trust was shattered when I faced a claim rejection in 2022. Sanlam argued that my agreement was with a former employee, disavowing responsibility. Despite my efforts to rectify the situation through their legal channels, I've encountered only frustration. I caution others to approach agreements with Sanlam with care. As someone currently unemployed and disabled, the assistance I counted on remains out of reach

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Replies (3)
Sanlam
Sanlam's reply19 Apr 2024, 07:36
Official
Good day  Morake 

We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
 
Regards
Sanlam Client Care 
MR
Morake R's update11 Jun 2024, 09:24
Reviewer Update
I hope i have send formal complainant on the 18 April 2024 at 16h40 and i don't know wish formal complaint must i send to the Client Relation i don't need piler to post because all the details have been written on the first complain. The only thing that i was weighting is a call to tell me that i must come to hear the tape recording which was used on the day when their client come to my house to join the policy
After send the first complain i receive a call from Sanlam client told me they will investigate the problem and i will come back to you and even today i am still waiting for a call
Sanlam
Sanlam's reply11 Jun 2024, 09:34
Official
Good day Morake

We have sent you a Private reply.

Regards
Sanlam Client Care