TB
Thembelihle B
1 reviews | Active since May 2024
22 Sept 2025, 13:02
SANLAM DO NOT PAY POLICIES
Do not put a child that is under the age of 18 as a beneficiary on your life cover and it's sad that consultants don't advise accordingly when it come to that coz they no your child will never get the money, my mom paid for life cover then she passed away at home they couldn't claim coz they Sanlam told my uncle I was under the age I should wait for 18years till I can claim I turned 18 went to assupol branch the lady who was assisting me told me policies that are old they don't have time for them i must go I've been trying to get hold of Sanlam they hang up my calls so you guys are saying my mom trusted you with her money to **** me?
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Sanlam's replyOfficial
22 Sept 2025, 13:18Good day, Thembelihle
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your late mother's ID number and policy number.
Kindly include an indication of whether the policy in question is with Sanlam or Assupol.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide inly to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your late mother's ID number and policy number.
Kindly include an indication of whether the policy in question is with Sanlam or Assupol.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide inly to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply22 Sept 2025, 13:18
Official
Good day, Thembelihle
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your late mother's ID number and policy number.
Kindly include an indication of whether the policy in question is with Sanlam or Assupol.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide inly to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your late mother's ID number and policy number.
Kindly include an indication of whether the policy in question is with Sanlam or Assupol.
On receipt of this information, we will escalate the matter for assistance.
Be assured that we will use the information you provide inly to assist you with this matter.
Regards
Sanlam Client Care