JK
Johanna K
1 reviews | Active since Sept 2012
30 Aug 2019, 12:19
Sanlam do not pay out death claims
Waiting now for 2years for my grandmothers death claim to be paid out, Sanlam requested documents from the Court, I send the documents a month ago, they still did not contact me nor the Court, because they do not want to except the Letter (Masters instructions) I have contacted them and the consultant put me on hold for 10 minutes so that she can have my contacted details, on the 15 emails I have sended you all my details is on. Why do you call a death claim if you do not want to pay out the claim and we have to fight for the payout 2 years after the death of my grandmother. You are the worst ever Plan number(s): ***7x1,***8x9,***6x3 Claim number 302931
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
30 Aug 2019, 16:28Good day Johanna
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply30 Aug 2019, 16:28
Official
Good day Johanna
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
05 Sept 2019, 11:57Good day Johanna
We were informed that a consultant tried to contact you. However, an e-mail was then send. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to contact you. However, an e-mail was then send. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply05 Sept 2019, 11:57
Official
Good day Johanna
We were informed that a consultant tried to contact you. However, an e-mail was then send. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to contact you. However, an e-mail was then send. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations