Sanlam displaying *****ulent Behavior and Unprofessional Staff

Worst Customer Service Ever, Thank God I am not their Client. They have been keep messaging me regarding loans, I did the application process, they requested a Debicheck mandate, I was clearly told that the Debicheck Mandate would not go through if I was unhappy with the amount and don't accept the loan. Lo and behold I do not accept any loans and my account is debited on a monthly basis for R250. Try to reach them and the cellphone number provided is invalid. Sanlam refuses to assist and continuously closes the enquiry because it is a separate division. Further to this they then block the bank from reversing the Debicheck which is *****ulent ********* behavior. I am now opening a case of theft and reporting this to the ombudsman.