Sanlam disgusting customer service.

It is impossible to get hold of someone at Sanlam that can help with a tax directive. I cannot submit my tax via E filing as I am waiting for Sanlam to capture my tax directive. I have phoned, I have mailed. I am at wits end. I get told that the people who do work from home and there is no way, except by e mail, to communicate. Terrible service. Hold on the phone for ever. When you get put through to who ever you get cut off. I suggest Paul Hanratty should phone his help line and see how helpful it is. I have two weeks to submit to SARS. I hope for Sanlams sake I am not issued with penalties.