Sanlam disgraceful service

Sanlam has gone down the toilet like so many previously well run SA companies have. I phone the call centre (numerous times) and either get cut off, or there's so much background noise, or once, when I got to speak to someone, they couldn't log on to the system and put me through to someone else.....and after a few minutes of holding, the phone went dead. They don't respond to emails...it's like a vacuum. Once the current need to deal with them is over, I'll never go near them again.