Sanlam disappoints again!

I have been a client of Sanlam's PPS portfolio for over 20 years. I have decided to move my portfolio to Discovery. Since September 2024, myself and Discovery, has been trying to get in touch with Sanlam to facilitate this move but I have had no success. As a consumer, I cannot understand why this is the case and why it takes an organization, like Sanlam, this long to attend to a customer request. Numerous requests have been sent to Sanlam with no response. Numerous calls have been made to Sanlam, with no response. The lines are always unavailable. 180 days is approaching, and I have now been informed that the move will now be cancelled if the documents are not received from Sanlam as regulation permits a closure time of 180 days. It seems as if service delivery and customer requests is not taken seriously by Sanlam. When it comes to debiting your account every month, Sanlam gets it 100% correct but when it comes to supporting you move forward, they have no interest. Extremely disappointing service from Sanlam and a real shame.