Sanlam disability group benefits claims

Lack of communication or interest to assist to get my disability claim finalised. Dont answer calls or emails. When they do theres always another person handling the claim. Since lockdown im on unpaid leave and now absolutely no pay from my employer or a date when sanlam will pay me through my employer leaving me destitute now and even sicker from my illness. Is this the way to treat human beings..we not a number I now have no option but to expose my situation .Jessica heynes has been pleasant but nothing more can she offer