Sanlam Direct Axis Personal Loans Issues

I have a huge complain with regards to my Sanlam / Direct Axis loan. I have made payments and the payments does not reflect on my statements. My Mother made these payments as I was unable to do it due to unemployment. So the funds my Mother used to pay this loan for me was inheritance from my late Father. Direct Axis request a bank letter etc from the bank, which is not possible as my Mother are in her 70's and do not drive around by herself. So she provided me with screen shots/photo's to prove the payments but this is not good enough for direct axis after a consultant said a picture taken from a smart phone to prove the payments is good enough So then Direct Axis keeps on charging me interest. I have requested settlement amount as well but no reply accordingly. I have submitted complaints on Hello Peter and Direct Axis rep**** but no action. All that I would like is to receive an updated statement showing my payments and a settlement amount so that I can settle this account once and for all. I am very unsatisfied with this service. And if this is the type of business partners Sanlam go into business with then it is maybe better for me to transfer my retirement funds somewhere else. If someone can please just contact me asap per email I will be able to provide proof of these payments.