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frans M
1 reviews | Active since Oct 2010
16 Oct 2020, 10:46
Sanlam direct axis are big problem
I wrote on this platform that sanlam has sold my account to MBD who are not sending me any communication that I have paid how much and I am remaining with how much. So Sanlam came back and claim that they resolved things with me. Please Sanlam stop lying no one contacted me on this number *** and even on my email ***. I so curse the day I accepted to do business with your company. If it was up to my powers I would cancel all the policies I have with your company. So gatvol.
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Replies (4)
Sanlam's replyOfficial
16 Oct 2020, 11:08Dear Frans
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Oct 2020, 11:08
Official
Dear Frans
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
16 Oct 2020, 11:23Dear Frans
Kindly confirm if your matter is regarding a personal loan or a policy?
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Kindly confirm if your matter is regarding a personal loan or a policy?
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Sanlam's reply16 Oct 2020, 11:23
Official
Dear Frans
Kindly confirm if your matter is regarding a personal loan or a policy?
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Kindly confirm if your matter is regarding a personal loan or a policy?
We look forward to hearing from you.
Regards,
Sanlam Client Relations
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frans M's updateReviewer Update
16 Oct 2020, 11:49I said it that its with regard to the loan which I took and you guys sold it to this company called MBD. My problem is that the same company where you took my account they are not sending me any correspondence with regard to how much I have paid and how much I owe. I called them and sent emails but till today I have received nothing from them. I am even thinking of no longer paying as it seems that the two of you are just eating my money for nothing .
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frans M's update16 Oct 2020, 11:49
Reviewer Update
I said it that its with regard to the loan which I took and you guys sold it to this company called MBD. My problem is that the same company where you took my account they are not sending me any correspondence with regard to how much I have paid and how much I owe. I called them and sent emails but till today I have received nothing from them. I am even thinking of no longer paying as it seems that the two of you are just eating my money for nothing .
Sanlam's replyOfficial
16 Oct 2020, 12:11Dear Frans
Thank you for the information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Thank you for the information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Oct 2020, 12:11
Official
Dear Frans
Thank you for the information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Thank you for the information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations