SF
Sheldene F

1 reviews | Active since Mar 2023

07 Mar 2023, 06:47

Sanlam

Sanlam has the worse service ever. I submitted an invoice on the 10th of Feb 2023 for my child till today no payment has been made from the fund. My daughter is supposed to leave for leadership camp on the 9th of March. She has been so embrassed at school she has been stripped from her perfect role because she can't go to the camp.

Its not the first time last year I submitted the January stationery list in November it took 2 months before it was paid. The administrators are rude and not willing to help.

Im considering taking legal actions. My daughter is distort and don't want to go to school.

0
Replies (2)
Sanlam
Sanlam's reply07 Mar 2023, 08:16
Official
 Good day Sheldene   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply07 Mar 2023, 09:12
Official
 We have received confirmation that feedback was provided to you via email.  
 Regards
 Sanlam Client Care