Sanlam delaying payouts

A request was submitted to Sanlam for a payout on an annuity on the 21 October 2024. After processing the request, they have indicated an estimated completion date of the 27 November 2024, which is 28 working days, excluding Saturdays and Sundays. I have requested an update from Sanlam on why the payment would take so long, with no response. I would not recommend Sanlam as their services are the worst across all the investment houses.