Sanlam Delaying Payment of Funeral Benefit on iCover Policy After 6 Years of Loyal Payment

*********** to say the least. I took out an iCover funerwl policy on 12 September 2014 to cover my mother and family, especially for the fact that I am a migrant worker and am away from home most of the time. Unfortunately, my mom passed on of cancer last week, Wenesday, 6 January 2020. The beneficiary I nominated, placed a claim at the Adderley street branch, Cape Town, on Monday, 11 January 2020. She had all the correct documents. The promise of Sanlam processing claims within 4 hours, is a complete lie. Today is 14 January 2020. No funeral benefits have been processed or paid into the beneficiary account. In the meantime, we already completed the funeral, with the minimum amount of our own savings. I am going to demand all my premiums back of the other persons on my policy over the 6 years that this policy is in effect to avoid another embarrassing moment at a time when we as a family are at our most vulnerable. I will not accept Covid-19 as an excuse for this delay of payment. People, be warned. I am moving to another insurer.