VM
Vivian M

1 reviews | Active since Aug 2021

15 Mar 2024, 08:52

SANLAM DELAY TACTICS ON INVESTMENT CLAIM

Morning Hello Peter I wish to thank you for all the efforts you have made in many complaints which I had and they have been resolved in a very short space of time few weeks back in this year. Your platform Hello Peter helped me a lot and proud of. The only company that makes things difficult for me is Sanlam I was told by Senior Consultant is this company that I can be able to withdraw the lumpsum from my late mother investment utilising the Discounted Value option in three days after that they respond that claim is in progress will be contacted shortly hence I requested them to project the amount. Yesterday I received a call in this company they say it was a mistake the lumpsum cannot be paid. This lady was shouting at me and was furious she concluded to say I can go to Hello Peter she does not cate about Hello Peter that was around 13h50 pm. I collaped yesterday as am not ready for this and still in grieving process. I however Hello Peter my self respect your platform and will always do regardless of people who are rude to you and being respectful. I just wanted to raise this dissatisfaction and unhappiness. Thank you so much Hello Peter for your effort I must say again I fully respect your platform and recommend you.

0
Replies (3)
Sanlam
Sanlam's reply15 Mar 2024, 08:59
Official
Good day Vivian

We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
 
 Regards
 Sanlam Client Care
VM
Vivian M's update15 Mar 2024, 12:24
Reviewer Update
All I NEED IS THE PROJECTION AMOUNT OF DISCOUNTED VALUE OPTION VERSUS MONTHLY PAYMENT FOR 5 - 10 YEARS AS THE CONSULTANT FROM SANLAM TOLD ME ABOUT THIS OPTION AND I HAVE FURNISHED YOU WITH THE REQUEST FOR DISOUNTED VALUE OPTION YOU HAVE INTRODUCED TO ME I NEVER IF THERE ARE THREE OPTIONS EVEN THE LETTER FROM THE BOARD OF TRUSTEE FROM SANLAM MENTIONED ONY TWO OPTIONS FOR MONTHLY PAYMENT BUT THE CONSULTANT THIS WEEK 11 MATCH 2024 TOLD ME I CAN STIL CHOOSE THE OPTION BUT IT WILL BE TAXED AND I DO NOT MIND THAT. THE LADY MS MUNEEBA WHO CALLED YESTERDAY CALLED BE AND DENIED THE FACT THAT DISCOUNTED VALUES EXIST AND SHOUTED ME SHE FURTHER CONTINUES TO SAY I CAN CONTINUE CMPLAINING SHE DOES NOT EVEN CARE ABOUT HELLO PETER AND THE COMPLAINTS AM REALLY DISSATISFIED WITH YOU SANLAM PEOPLE REALLY. YOU BEING DISRESCTFUL TO THIS PLATFORM OF HELLO PETER THAT NORMALLY HELPS MANY SOUTH AFRICANS.
Sanlam
Sanlam's reply15 Mar 2024, 14:19
Official
This is to confirm that you have been contacted and feedback was provided to you.

Regards
Sanlam Client Care