Sanlam de*****ing me

I received a email from Sanlam informing me of my existing anuity plan to change to a Sanlam Cumulus Echo uittree plan???? I did phone Sanlam today to qeury ***) I spoke to Jenine and she did put me through to a adviser ****hka. She promised to call me back regarding my query, but she didn't??? I am very dissapointed and I feel that this matter should be investigated by a ambudsman!! Sanlam is clearly taking chances with me wich I will not allow!!!! You are not going to ***** my funds!!! My policy will remain as is, you not going to change that, if so you will have to face me first. I am very dissapointed, this is nonsense. I WANT clarity and this issue to be resolved. I will use all channels available to resolve this matter. This is poor service from Sanlam. Please contack me with sulutions and please keep the apolegies for youselve because i am not interrested in verbal aplollegies over the phone, okay.